Data protection statement - Self'rites

This data protection declaration applies to Kreatic lab SNC.

Protecting your data is a matter of trust, and your trust is important to us. We respect your personality and your privacy.

We would like to receive your consent to process your personal data. In this data protection declaration, we inform you comprehensively about the methods we use in this respect. It is then up to you to decide whether or not you want your data to be processed.

This data protection declaration covers both past and future information. If you agree to the processing of your personal data, this will include not only information that we will collect in the future but also information that we have already stored.

When in this data protection statement we refer to the processing of your personal data, we mean any operation related to it. Such as:

  • collection,
  • storage,
  • management,
  • use,
  • transmission,
  • disclosure, or
  • the deletion of your personal data.

We collect personal data in order to be able to offer better services to our customers. We believe that if we as a company focus our activities on the wants and needs of our customers, we will make their daily lives easier. Such improved services can consist of the following:

  • Personalize communication with customers to make it easier for them to find offers that meet their needs, while receiving less advertising overall,
  • Streamline processes such as purchasing or reservations so you can reach your goals faster.

1. How do we protect your personal data?

We have the technical and organizational means to guarantee the security of your personal data. Thus, we are able to protect your session data and personal data against the risks of unauthorized and illegitimate processing and/or against the risks of unintentional loss, modification, disclosure or access. However, you should be aware that the transmission of information via the Internet and other electronic media involves certain security risks and that we cannot assume any guarantee for the security of information transmitted via these channels.

2. How long do we keep the data?

We keep your personal data for as long as we consider it necessary or appropriate to ensure compliance with applicable laws or as long as it is necessary for the purposes for which it was collected. We will delete your personal data as soon as it is no longer needed and, in any case, at the end of the maximum retention period set by law.

3. What are your rights regarding your personal data?

You are entitled to assert your data protection rights at any time. In particular, you are entitled to request information about your stored personal data, to have them corrected or supplemented, to object to their processing or to demand their deletion. You will find the contact details of the departments to which you can turn in Article 4 below. We reserve the right to communicate with you electronically (in particular by e-mail) on the above-mentioned matters.

4. How to contact us?

If you wish to exercise your rights in relation to your personal data or if you have any questions or concerns about the way in which your personal data is processed, you can contact us as follows /contact. We will do our best to respond to your questions or concerns without delay.

5. Who is the holder of the data file?

We are required by law to inform you of the name of the owner of the file containing your personal data. This is Kreatic Lab SNC.

6. When do we collect personal data?

We collect your personal information whenever we have contact with you. There are many situations in which we come into contact with you. This is the case, for example, in the following circumstances:

  • you go to our stores or other premises;
  • you buy goods
  • you receive a newsletter or other advertising about our goods and services
  • you communicate with us by telephone, fax, e-mail, voice information, text messages (SMS), multimedia messaging (MMS), video information or instant messaging (Instant Messaging)
  • you come into contact with us during special events such as promotional activities, sponsoring activities or cultural and sporting events.

7. What personal data do we collect?

The personal data collected is also multiple. On the one hand, we collect the personal data that you make available to us. On the one hand, we collect the personal data that you make available to us. On the other hand, we collect data that is automatically or manually entered when you contact us. This is the case with the data below.

Personal data:

  • first and last name
  • date of birth and age
  • gender
  • home
  • language preferences
  • phone number(s)
  • e-mail address(es)
  • customer and loyalty card numbers
  • consent to receive advertising
  • online customer account information
  • photos or videos showing visitors in our stores or other premises.

Customer Activity Data:

  • Purchase information (including date, place and time of purchase, type, quantity and value of goods or services purchased, shopping cart, interrupted shopping cart, payment methods used, paying office, purchase history);
  • Session data relating to the use of our websites, mobile device applications or offers on Internet platforms, multimedia portals or social networks (including duration and frequency of visits, languages and countries selected, information on the browser and computer operating system, Internet protocol addresses, keywords and search results, ratings issued)
  • communications by telephone, fax, e-mail, voice information, text messages (SMS), multimedia messaging (MMS), video information or instant messaging (Instant Messaging).

8. Why do we process personal data?

We process your personal data for multiple purposes. These can be categorized into various purposes. In particular, we may process all or part of your personal data for one or more of the purposes listed below:

8.1 Purposes in connection with our offers of goods and services :

  • preparation and sale of our goods and services
  • execution of orders and contracts, i.e. the sending of order confirmations, shipping and delivery operations, as well as delivery and invoicing operations
  • organization and execution of customer service
  • organization and realization of customer or loyalty card programs
  • organization and realization of market research and opinion polls

8.2 Goals related to customer communication :

  • preparation, management and execution of customer communication by mail or electronic means;
  • commercial communication by mail as well as by telephone, fax, e-mail, voice information, text messages (SMS), multimedia messaging (MMS), video information or instant messaging (Instant Messaging);
  • evaluation of the use of our offers by telephone, fax, e-mail, voice information, text messages (SMS), multimedia messaging (MMS), video information or instant messaging (Instant Messaging) on such points as type, frequency, duration and exact location of use
  • organization and realization of special events such as promotional activities, sponsoring activities or cultural and sports events.

8.4 Goals for Customer Behavior Analysis :

  • Optimizing our store locations and product offerings: This is done through individualized and personalized, but also anonymous and group-based survey and analysis of past and current customer behavior and shopping habits in our stores and other locations. This includes the establishment and analysis of location data, travel patterns and basket analysis;
  • individualized and personalized, but also anonymous and group-based, recording and analysis of past and current customer behavior and purchasing habits when using the offers on our websites, mobile device apps, internet platforms, multimedia portals and social networks
  • Statistical evaluation of customer behavior based on anonymized customer data

 

8.5 Direct Marketing Goals :

  • simplification of processes, especially those of purchase or reservation.
  • prevention of unnecessary advertising by means of findings from the analysis of customer behavior in the context of individualized and personalized direct marketing
  • sending individualized and personalized advertising by mail or by telephone, fax, e-mail, voice information, text messages (SMS), multimedia messaging (MMS), video information or instant messaging (Instant Messaging)
  • individualized and personalized adaptation of offers and advertising on our web pages or mobile device apps or in our channels on Internet platforms, multimedia portals and social networks.

9. To whom do we pass on your personal data?

We may transmit your personal data to the Cormagens estate.

Date 06.04.2021

Version 1.0

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